Shipping policy
SHADOWLIGHT
Shipping Policy
Worldwide coverage · Last updated: May 2026
1. General Shipping Information
ShadowLight offers worldwide shipping. All orders are processed and fulfilled through our online store. Once your payment is confirmed, you will receive a confirmation email with your order summary.
Orders are processed Monday through Friday on business days. Orders placed on weekends or public holidays will be processed on the next business day.
2. Processing and Delivery Times
2.1 Order Processing
All orders are processed within 1 to 4 business days after payment confirmation. During high-demand periods (sales, product launches, holidays), processing times may be slightly extended. In such cases, you will be notified by email.
2.2 Delivery
Once your order has been processed, the estimated delivery time is 3 to 5 business days, depending on the destination country and region. These timeframes are estimates and may be affected by external factors such as customs delays, adverse weather conditions, or force majeure events.
| Destination | Processing Time | Estimated Delivery |
|---|---|---|
| Worldwide | 1–4 business days | 3–5 business days |
The delivery times provided are estimates and do not constitute a guarantee. ShadowLight is not responsible for delays caused by carriers, customs, or other circumstances beyond its control.
3. Shipping Costs
3.1 Standard Shipping
The standard shipping fee for all orders is €2.95, regardless of destination or order value. This amount will be clearly displayed and itemized during checkout before payment is completed.
3.2 Free Shipping for Issues
ShadowLight will cover the full cost of reshipping or replacement in the following cases:
- The product arrives damaged or in poor condition
- The product received is incorrect (does not match the order)
- The package is lost in transit and not delivered
In these cases, once the issue is verified, ShadowLight will arrange a replacement shipment or a refund at no additional cost to the customer.
3.3 Returns Due to Customer Decision
If the product arrives in perfect condition and the customer wishes to return it due to a change of mind or personal reasons, return shipping costs will be borne by the customer. Please refer to our Return & Refund Policy for more details.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time. If you do not receive this email within 5 business days after your purchase confirmation, please check your spam folder or contact us at lufshadowlight@gmail.com.
ShadowLight is not responsible for tracking information provided by the shipping carrier. For specific inquiries regarding shipment status, you may contact the courier directly using the tracking number provided.
5. Customs, Duties, and Import Taxes
For international orders, packages may be subject to customs inspection and import duties, taxes, or administrative fees imposed by the destination country’s authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping fees paid to ShadowLight.
ShadowLight has no control over customs procedures and cannot predict their duration or cost. If you are unsure about applicable customs fees in your country, we recommend contacting your local customs office before placing an order.
For European Union customers: Orders within the European Economic Area are generally not subject to import duties between member states. However, local taxes may apply depending on national regulations.
6. Incorrect or Incomplete Shipping Address
It is the customer’s responsibility to ensure that the shipping address entered during checkout is accurate and complete. ShadowLight is not responsible for delays, losses, or returns caused by incorrect, incomplete, or unreadable addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at lufshadowlight@gmail.com with the subject line “Address Correction – Order Number.” We will do our best to correct it if the order has not yet been shipped. Once dispatched, we cannot guarantee any changes.
If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
7. Lost or Damaged Packages in Transit
7.1 Lost Package
If more than 15 business days have passed since the shipping date and your tracking number shows no updates, please contact us at lufshadowlight@gmail.com. We will open an investigation with the carrier, and once the loss is confirmed, we will issue a replacement or full refund at no additional cost to the customer.
7.2 Damaged Product in Transit
If you receive a damaged product, please follow these steps:
- Take photos of the packaging and damaged product before fully opening it
- Contact us within 48 hours of receiving the order at lufshadowlight@gmail.com
- Include your order number and photos of the damage
ShadowLight will arrange a replacement in perfect condition or a full refund, covering all associated shipping costs.
8. Contact
For any questions regarding your shipment, please contact us:
Email: lufshadowlight@gmail.com
Subject line recommended: “Shipping Inquiry – Order Number [your order number]”
Response time: within 2 business days
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